Privacy Policy

1. Who operates this website

This website is operated by HIGHRISE SCAFFOLD TEAM LTD, a private limited company registered in England and Wales (company number 17027827). In this policy, “we”, “us” and “our” refer to HIGHRISE SCAFFOLD TEAM LTD.

For any privacy questions, contact us by email at [email protected]. Our registered office (a correspondence address only) is 3 Surry Court, Surry Street, Shoreham-By-Sea, BN43 6RD, United Kingdom.

2. What data we may collect

We may collect the following information when you choose to provide it:

• Contact details you submit through our enquiry form, such as your name, email address, telephone number and company or organisation name.
• Scaffold and project enquiry information you submit voluntarily, such as enquiry type, property type, work type, project location, timeframe, number of elevations and approximate height.
• Site and property information you submit voluntarily, such as access restrictions and site notes.
• Any photographs you choose to upload, if and when the enquiry form supports uploads.
• The content of any message you send us.
• Basic technical or analytics information, only if analytics or cookies are in use (see our Cookie Policy).

3. Lawful basis for processing

We process the information you provide on the following bases under UK data protection law:

• Consent — where you submit an enquiry and confirm that we may use your details to respond.
• Legitimate interests — to respond to enquiries, communicate with you about your request and operate our website securely.

4. How we use your data

We use the information you provide to:

• Respond to your scaffold enquiry and correspond with you about it.
• Understand your project and access requirements so we can discuss suitability.
• Maintain records of enquiries and communications.

We do not sell your personal data, and we do not use it for automated decision-making or profiling.

5. Data retention

We keep enquiry information only for as long as is reasonably necessary to respond to and manage your enquiry, to maintain sensible business records, and to comply with any legal obligations. When information is no longer needed, we take steps to delete or securely dispose of it.

6. Sharing your data

We do not routinely share your personal data with third parties. We may share information where it is necessary to operate the website (for example, with a form or hosting provider acting on our instructions), or where we are required to do so by law. Any provider handling data on our behalf is expected to keep it secure and use it only as instructed.

7. Your rights under UK GDPR

Subject to certain conditions, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data.
• Object to, or request restriction of, processing.
• Request portability of data you have provided.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, email [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.

8. Data security

We take reasonable steps to protect the information you submit. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, email us at [email protected].